Frequently Asked Questions

This page answers the most common questions we get asked, however, please don't hesitate toΒ contact usΒ or emailΒ us at contact@onblack.com if you'd prefer to speak with us directly.

Shipping & Delivery

  • We currently deliver to most countries in Europe and a number of international destinations. Available shipping options will be shown at checkout based on your location.

  • Shipping timelines vary per country. Check out our Shipping Policy for delivery times.

  • Once your order has been shipped, you’ll receive a tracking link via email. You can also track your package anytime on our Tracking Page using either your tracking number or order number. If tracking details aren’t available immediately, don’t worry, it may take 24–48 hours for the information to update after shipping.

  • Shipping is free for orders over €150.

Returns & Refunds

  • Due to our quick processing times, we can’t guarantee that changes or cancellations can be made after an order is placed.

    Shipping begins immediately to ensure fast delivery. Once you receive a shipping confirmation with tracking details, no changes can be made.

    However, feel free to contact our customer service at contact@onblack.com and we’ll do our best to help.

  • To start a return, please contact our customer support team at contact@onblack.com within 30 days of delivery. We’ll guide you through the process. For more details, see our full Return Policy.

    For more information, see our full RefundΒ Policy.

  • Please inspect your order carefully upon arrival. If you notice any defects, damage, or receive the wrong item, don’t hesitate to contact us. Your satisfaction is our top priority, and we’ll do our best to make it right.

  • Your refund will be processed once we receive your return.

    Please allow up to 7 business days for your return to be reviewed and processed after the item(s) arrive.